Boston Firefighters Credit Union Optimizes Multiple Processes with ViClarity

October 27, 2023

Boston Firefighters Credit Union (BFCU) serves first responders in Massachusetts with simple and honest banking that meets their financial needs. Members are, and always have been, their main priority. Recently, when reviewing their processes for vendor and complaint management, the BFCU team decided they needed a better solution.

“Our previous vendor management contract was coming to an end and we wanted to see If there was software we could utilize for more than just our vendor relationships,” said Catherine Guerard, VP of Member Services.

Now, with ViClarity’s software solutions in place, vendor relationships will be efficiently managed, and complaints easily tracked from documentation through to resolution.

Bringing It All Together

As anyone who works with vendors knows, it can be overwhelming to manage operations and projects with several of them at once. For BFCU, having vendor management processes in the same system that tracks complaints and creates dynamic performance reports is a game-changer. 

Not only can team members easily navigate from one ViClarity software module to another -- like a quick click to move from vendor risk assessments to a complaint log -- but they can also easily generate comprehensive reports on the most crucial parts of their programs. This is something both their leadership and the regulators love to see.

“I’m very excited about our new, automated processes. It’s great having so many things on one platform. The connectivity of the modules makes things so much more efficient,” said Guerard.

With these new capabilities in place, Guerard and her team are able to increase productivity and stay focused on keeping their members happy and financially healthy.