Potens UK Embarks on a Strategic Quality Management Journey with ViClarity

June 23, 2025

Identifying the Right Fit

Potens UK, a leading provider of specialist support for individuals with complex needs, sought a digital quality management solution that could bring together operational efficiency, flexibility, and strong values alignment. With an increasing demand for streamlined oversight and scalable tools, they required a system that could support both day-to-day functionality and long-term strategic goals.

Why ViClarity

After an in-depth review of the available options, Potens chose ViClarity based on a combination of key strengths. “Its responsiveness and robust functionality stood out immediately,” said Noreen Mitchell, Director of Quality. “ViClarity offered a seamless user experience and operational efficiency.”

Beyond its technical advantages, ViClarity’s platform was seen as providing exceptional value, striking the right balance between performance and cost. Potens were particularly drawn to the flexibility of the solution, enabling them to scale and evolve the platform as their organisational needs change.

A Partnership-Led Implementation

A standout factor in Potens' decision was ViClarity’s structured and transparent onboarding process. The clarity of the implementation plan, combined with the assignment of a dedicated project manager and customer relationship manager, offered reassurance that support wouldn’t end after go-live.

This demonstrated, in Noreen’s words, “a true commitment to partnership and success.”

Shared Values & Future Ambitions

From day one, ViClarity and Potens shared a collaborative ethos. The platform’s design principles—rooted in accountability, adaptability, and transparency—mirrored Potens’ own values, making the rollout not just a systems upgrade, but a strategic alignment.

Looking Ahead

With a strong foundation now in place, both organisations are excited about what lies ahead. Neil O’Sullivan, Sales Director of ViClarity Europe, commented:

“We’re delighted to welcome Potens to the ViClarity platform! We look forward to supporting the team with a solution that simplifies compliance, strengthens governance, and delivers real operational impact. Here’s to a successful journey together!”

This marks the beginning of a long-term partnership, focused on innovation, insight, and ongoing impact across the Potens network.