Technical Support Specialist


ViClarity is an award-winning software tool that offers clients in both Financial Services and Healthcare Sectors a simple, cost saving solution to their risk and compliance needs.

We are looking for a Technical Support Specialist who will provide support to our customers, responding to their technical queries and issues within a timely manner, maintaining a positive relationship between ViClarity and its key users. You will deal with clients from both Financial Services and Healthcare industries

Principle Responsibilities

  • Manage incoming calls and emails and respond to customer queries in a timely fashion
  • Maintains Help Desk ticketing system; inputs problem description in Help Desk ticketing system and manages resolution through to close
  • Troubleshoot technical issues and work with wider technical team to resolve system issues
  • Follow up with customers to ensure any issues/problems are resolved
  • Deliver user training to new users of the system
  • Develop and maintain suite of system training materials
  • Assist with the building of customer solutions and perform testing and quality checks on solutions before they are released to client
  • Carry out technical and User Acceptance testing for all new features deployed before feature is released to production
  • Provide overall QA to the software development process
  • Provide post implementation support addressing any customer issues, queries and defects through to resolution


  • Bachelor’s Degree in Business, IT or other related area (desirable)
  • Experience in a related role an advantage
  • ICT literate with strong competence with MS Office products (Word, Excel, PowerPoint)


  • Excellent communication skills, both verbal and written
  • Customer focused mindset
  • Team player with excellent interpersonal skills
  • Ability to work on one’s own initiative
  • Flexible with ability to adapt to shifting priorities and tight timelines 

Next steps...

We are open to applications from individuals who possess a willingness to learn, excellent communication skills and a passion for forward-thinking.

Please apply with your CV and a cover letter with your salary expectations, telling us why you are suited for this role.


Any further questions? contact

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